Refund Policy

We offer a 30-day return policy. You have 30 days from the receipt of your item to initiate a return.

To qualify for a return, your item must be in the condition you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To begin the return process, contact us at support@mocbuildingblock.com. If your return is approved, we will provide a return shipping label and instructions on how to send your package back. Items returned without prior approval will not be accepted.

For any questions regarding returns, please reach out to us at support@mocbuildingblock.com.

 

Damages and Issues

Upon receiving your order, please inspect it and contact us immediately if there are any defects, damages, missing pieces, or if you received the wrong item. We will address the issue promptly.

 

Exceptions / Non-returnable Items

Certain items cannot be returned, such as custom products (special orders or personalized items). If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

 

Exchanges

The quickest way to get what you want is to return the original item. Once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and inform you whether the refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.