The following FAQs are answers to some of the common questions our customers have when purchasing.
If you have other questions, please just send it to support@mocbuildingblock.com.
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- Questions You May Want to Know
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If you have a question or concern that requires immediate assistance, you can chat live with a customer service representative by clicking the button in the bottom right corner of the screen.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Questions You May Want to Know
We typically ship orders within 2-5 business days of receiving payment. For orders made from our overseas warehouse (sent from the USA, Canada, and the EU), you can expect delivery within 3-7 working days.
However, if your order shipped from China, the estimated delivery time will vary depending on your destination country.
Deliveries to the USA typically take 10-21 working days, while most other nations can expect delivery within 7-14 days.
We try to include as many details as possible, but please get in touch with us if you have any questions.
It's important to note that all MOC Building Block items are made by brands compatible with LEGO but not officially LEGO branded.
We sure do! We can ship products to most countries around the world.
Please know that different countries have unique customs, rules, and regulations. Unfortunately, suppose your package gets held at customs. In that case, you will be responsible for communication and any additional costs required to release your item(s).
For more information about customs and taxes, please refer to this page.
To keep prices low and protect items while shipping, the products we sell will be shipped in a colorful bag, securely wrapped with bubble wrap, and parts are individually bagged. If you have any questions about the packaging, please contact us.
We strive for your satisfaction and hope you return for more purchases.However, if you are not satisfied with your order, please contact us within 30 days of receiving the product to initiate a return or exchange.
You can find more details about our return policy on our website.
We take PayPal because it's lower fees and gets refunds to you faster processing. Don’t have a PayPal account? No problem—you can set one up for free in just a few seconds.
PayPal has your back by holding your payment, your money stays safe until everything’s satisfied on your end.
When your order ships, you’ll receive a separate email with a tracking number so you can keep an eye on track your order.
Sometimes this email might end up in your spam or promotions folder, so if it feels like you’ve been waiting a while, be sure to check there.
You can also log in to your account and click on your order to view the status.
You can also log in to your account and click on your order to view the status.
If you encounter any missing or damaged parts, please don’t worry.
Contact us immediately, and we’ll promptly resend the missing parts to you free of charge.
These items are custom sets, but their quality is on par with branded sets and fully compatible. Since we produce thousands at a time, we're able to secure the best prices. This allows us to offer products to our customers at a lower cost.
Yes, if you're looking for a specific item that you can't find in our store, just let us know. We can add it for you. We have thousands of products, and they are still being added to the store.